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Come and see us at the Algarve Fair in the Pavillion stand Nº 140 on Sat 4th or Sun 5th June

Our Client Area is currently under going construction and will not be avalable for a few weeks should you require a copy of a bill please email us at [email protected] stating your customer number and the month you require. Apologies for any inconvenience this may cause.

World Telecom have had many changes over the last year, merging with yet another provider Optimus, to be able to provide not only low cost fixed calls as before, but also mobile solutions. We can now offer private and business clients complete telecom packages including fixed telephone, mobiles, fixed and mobile internet solutions. Our team will be happy to perform a forensic audit of all your current services and advise you of the best way to minimize your costs and maximize your services. Our PC services have also done exceptionally well with the launch of Blue Chip IT for our business clients and PC surgery catering for all home users. Our technicians are always a phone call away and will always try to help with any problems on the telephone. If need be you can always bring in your PC to our workshop in Lagoa where we can resolve any problems you may be experiencing or advise on upgrades or products you may be interested in. A technician can also be called out to your property for a small charge if it is not viable for you to come and see us. This recent rainy season has caused many problems on fixed lines throughout the country. Most of these have been resolved but are to be expected with this type of weather in Portugal. This is unfortunately out of our control but our call centre and technical team will always do everything in their power to get you back online as soon as possible. If ever your internet seems to have stopped working, we would like to give you a few pointers on how to identify the problem and eliminate further complications. Never press the ‘reset’ button on the back of your router/modem as it will throw out all the pre-configured settings. You can reset the router/modem simply by unplugging it for 5 or 6 seconds and then plugging it in again. Wait for all the lights to settle and then try the internet page you want on your computer again. After you have done the above, if the “DSL” light does not come on or keeps flashing you more than likely have a line problem. Call World Telecom and we will make sure to report it for you. These problems are usually due to difficulties on the line or even at the closest station to you. Once a report has been made by World Telecom we then have to wait for feedback from the PT engineers. We call to follow these up at least 3 to 4 times a day. Most line problems are resolved within 3 to 4 days unless the problem is more serious, such as lines that have been cut or poles which have fallen down. In this case we will advise you and it will be dealt with accordingly. Our call centre is always available to help and advise you with anything related to your account. We thank you for your commitment and look forward to your continued business. Kind regards The World Telecom Team For all your communication needs Apartado 270 8401-901 Lagoa Tel: 707 500 600 [email protected] worldtelecom.pt

We would like to update you on our revised billing system for communications whilst roaming. When calls are made in foreign countries, the charges for these calls are delayed and therefore cannot be debited directly off your current mobile credit in real time. Therefore any calls made in roaming as of the 01/10/2010 will be invoiced separately on your monthly invoice. Your World Telecom mobile is not automatically active for roaming so please inform us when and if necessary and we will have your roaming services activated for you. This applies to Kanguru mobile internet dongles as well. Please note- Roaming charges are very costly. When roaming, calls received as well as any calls made will be charged for. Data can be very costly and we strongly suggest using other forms of internet at local hotspots when travelling This will save you any nasty surprises . The only free service on roaming is receiving text messages. We trust you are satisfied with all your current services. Should you have any doubts or questions please Do not hesitate to contact any one of our customer service representatives on 707 500 600. _________________________________________________________________________________________________ Sehr geehrter Kunde, Wir bedanken Ihnen eine World Telecom Handy kunde zu sein. Wir möchten Ihnen hiermit auf unsere überarbeiteten abrechnungssystem für die Kommunikation während Roaming Aktualisieren. Wenn die Anrufe im Ausland gemach sind werden die Gebühren für diese anrufe verzögert und können deshalb nicht direkt aus Ihrem aktuellen Kredit in Echtzeit abgebucht. Deshalb alle Anrufe die von der 01.10.2010 in Roaming gemacht sind werden Separat auf Ihre Montalichen Rechnung abgerechnet. Ihre jeztige Handy service mit World Telecom ist nicht für Roaming aktiert geworden, sollten Sie es wünschen bitte zögern Sie sich nicht an uns direkt zu Kontaktieren, Dies gilt auch für unser Kanguru mobile internet. Bitte beachten Sie das die Roaming-gebühren sind sehr teuer, Alle anrufe das Sie machen sowie die Anrufe das Sie empfangen werden Separat berechnet. Die Daten können sehr kostspielig sein wir empfehlen ihnen andere Formen Internet Hi-Fi zu verwenden wenn Sie im ausland verreisen. Dies erspart Ihnen unangenehme überraschungen für extra Data Roaming gebühren. Die einzige Kostenlose service an unser Roaming ist Textnachrichten zu empfangen. Wir glauben das Sie mit unser jeztige Dienstleistungen zufrieden sind, Sollten Sie irgendwelche Fragen oder Zweifel haben bitte zögern Sie sich nicht an uns Direkt zu wenden. Unser Kunden-Dienst ist vom Montags bis Freitags von 9h30 bis 18h00 uhr offen und Sie können uns an folgenes number erreichen 707 500 600. ____________________________________________________________________________________________________ Estimado cliente, Obrigado por se ter tornado recentemente nosso cliente nas Comunicações Móveis. Gostariamos de o actualizar em relação ao sistema de facturação em relação a comunicações em roaming. Quando são efectuadas chamadas noutros paises que não Portugal existe um atraso no débito dessas chamadas, logo não são debitadas directamente do seu saldo. Por essa razão todas as chamadas efectuadas em roaming a partir de 01/10/2010 serão facturadas separadamente mas na sua factura mensal. O seu telemóvel não está automaticamente programado com o serviço de roaming por essa razão pedimos-lhe que nos informe quando necessitar do mesmo para que possamos proceder á sua activação. Esta situação aplica-se também para internet móvel Kanguru. Por favor tenha em conta que: Chamadas em Roaming são muito dispendiosas. Ser-lhe-á cobrado todas as chamadas efectuadas em roaming bem como uma taxa pelas chamadas recebidas. O serviço de Internet também resulta muito dispendioso e sugerimos sinceramente que opte por outra alternativa, tal como internet cafés, quando pretenda usar este tipo de serviço fora de Portugal. Esta pequena precaução irá com certeza poupar-lhe gastos desnecessários e surpresas desagradáveis. O único serviço gratuito quando em roaming são as mensagens escritas recebidas. Acreditamos que se encontra satisfeito com o serviço de que usufrui mas no caso de alguma dúvida ou esclarecimento de que tenha necessidade não hesite em nos contactar através do número de apoio ao cliente 707 500 600.

From March 2010 you will have 5Gb of traffic opposed to the 3 Gb

Do you have a world.net.pt email and wish to view emails whilst abroad got to www.mail2web.com your username is your email address if you have forgotten your password please contact us on Tel 707 500 611 or 00351282380306 from out side Portugal

Unlimited free national & international calls. No line rental terms and conditions apply all for only €24.99 amonth.

need to fix your PC we can help call us now on 707940332 reliable servise at affordable prices. Need a new PC in English we can build one to your specifications calls today 9.30-6.00pm Mon-Friday

Client Area is now up and running. log on with your username and pass word. if you have forgotten your password please email us at [email protected]

If you can´t get ADSL this may be the solution for you. This makes Portugal one enormous \"Wi-Fi\" zone.

World.net is our 4Mbps service which, together with all the advantages of ADSL, also offers highly personalized standards of service. World.net includes 20Gb of monthly data traffic irrespective of location

Largest National News paper in Portugal available on line visit www.the-news.net

It’s a sad fact that computers go wrong and software becomes more complex, which combined with constant attacks by viruses and spyware, means our clients frequently need help. In response to this World Telecom today announced a new Computer Maintenance Service, with Helpline in English, Remote Assistance, and guaranteed response times for urgent assistance at the client’s promises. The cost will be from Euros 5 per month, added to the clients phone account. New IT Manger Kurt Pardon said “In today’s world there is a need for clear non computer speak, and our clients need answers in plain English, which both myself and my team aim to make available with the launch of this new service”

The new OneBill Premium Pack has already proved to be the most popular product ever offered by World Telecom. Both new and existing clients have applauded this product which they say, meets all their needs and offers phone call prices as low as Voip, but with much better quality